Our Refund Policy

• We at GlobalWeb LLC charges the payment only after the issue which was going on has been resolved and the sold product is completely installed by us in the customer’s computer.
• As a Guarantee of the product provided by us, we give a full refund within 30 days of sale.
• All the services provided by GlobalWeb LLC are based on License keys for Yearly based Plans. So After 30 days, only a partial refund will be given to the customer followed by sixty days of sale.
• After 60 days no refund will be given to the customer.

 

Terms & Conditions:

• Customer's Ip address on payment gateway reflects the authorization by customer
• Our services are available through 3 means: on call, by chat and e-mail only. Onsite service is not included as a mode of providing service.
• By agreeing to these terms and services you agree that GlobalWeb LLC is not liable to provide any support for Hardware related issues of your PC, Servers, Printers, Router, Wireless Access Device or any other issues.
• We do not provide any replacement or standby on any computer part that has malfunctioned.
• You are responsible for maintaining the security of your PC including username and password. GlobalWeb LLC cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You are requested not to share your computer username and password with the support professional at any time, if this is accidentally shared, please change the password immediately.
• GlobalWeb LLC cannot and will not be liable for any loss or damage from your data theft from your PC in this scenario.
• In all remote access sessions, you are requested to constantly monitor the session when the person is on phone with you, we would not request any remote session with you without any live person talking to you at the same time. In case you get a remote session without a live person on call you are requested to not accept the request, at no time GlobalWeb LLC would be responsible for any data theft that occurs due to the unattended remote session. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
• All your actions and interactions with us on computer support issues should comply with the cyber laws of USA and or your country of residence.
• We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
• Customer IP address on payment gateway signifies the payment confirmation by the customer.

If user has any questions about the Refund Policy at our Web site, user can e-mail user inquiries to [email protected]

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